{"id":102,"date":"2024-12-20T01:21:13","date_gmt":"2024-12-20T01:21:13","guid":{"rendered":"https:\/\/magical-keldysh.34-175-131-107.plesk.page\/index.php\/terms-and-conditions\/"},"modified":"2025-12-09T07:19:10","modified_gmt":"2025-12-09T07:19:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/destinycaribbeantours.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p>TERMS AND CONDITIONS OF USE<br>Last update: February 20, 2025<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. GENERAL PROVISIONS<\/h3>\n\n\n\n<p>1.1. <strong>3.0 Destination Caribbean Tours SRL<\/strong> (hereinafter referred to as the \u201cCompany\u201d), registered in the Dominican Republic and located at <strong>Avenida Italia, Plaza Victoriana, Local 114, B\u00e1varo - Punta Cana, CP 23000<\/strong>, offers to the user (the \u201cUser\u201d) the use of the web site <strong><a href=\"https:\/\/destinycaribbeantours.com\/en\/\">https:\/\/www.destinycaribbeantours.com<\/a><\/strong> (the \u201cSite\u201d) and the services described herein (the \u201cServices\u201d).<\/p>\n\n\n\n<p>1.2. The Company acts formally as a <strong>DMC (Destination Management Company)<\/strong> and local tour operator, offering:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excursions and activities (operated directly with its own staff and resources).<\/li>\n\n\n\n<li>Excursions subcontracted to duly authorized local suppliers.<\/li>\n\n\n\n<li>Tourist transfer services through its sister company <strong>\u201cCaribbean Shuttles\u201d<\/strong>, belonging to the same business group.<\/li>\n<\/ul>\n\n\n\n<p>1.3. By accessing the Site or using the Services, the User fully accepts these Terms and Conditions. If you do not agree with them, you must refrain from using the Site.<\/p>\n\n\n\n<p>1.4. The Company may modify these Terms at any time. Updated versions will be posted on the Site and will be effective immediately.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. DESCRIPTION OF THE SERVICE<\/h3>\n\n\n\n<p>2.1. The Services allow the User:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consult, book and pay for excursions and tourist activities.<\/li>\n\n\n\n<li>Book private and\/or shared transfers provided by Caribbean Shuttles, part of the same corporate group.<\/li>\n\n\n\n<li>Consult availability, rates, routes, operational information and applicable tourism regulations.<\/li>\n<\/ul>\n\n\n\n<p>2.2. The User acknowledges and agrees that:<\/p>\n\n\n\n<p>(A) The Company may directly operate certain excursions, but others may be performed by <strong>subcontracted suppliers<\/strong>, which have the required tourist permits.<\/p>\n\n\n\n<p>(B) For the transfer services, the direct operator is <strong>Caribbean Shuttles<\/strong>, The company is a sister company authorized by MITUR\/INTRANT according to current regulations in the Dominican Republic.<\/p>\n\n\n\n<p>(C) The Company acts both as <strong>direct operator<\/strong> (in excursions that she executes herself) as a <strong>intermediary<\/strong> (in subcontracted excursions), as appropriate.<\/p>\n\n\n\n<p>(D) Although the Company makes reasonable efforts to ensure the quality of service, <strong>cannot be held responsible<\/strong> by the execution, delays, operational changes, failures or actions of external suppliers.<\/p>\n\n\n\n<p>(E) The services can only be used by <strong>over 18 years old<\/strong> or by minors accompanied by responsible adults.<\/p>\n\n\n\n<p>(F) Published information is provided based on availability, destination operating conditions, weather, government regulations and other factors beyond the Company's control.<\/p>\n\n\n\n<p>(G) The User uses the Services <strong>at your own risk<\/strong>. The Site and the reservation system are provided on an \u201cas is\u201d and \u201cas available\u201d basis.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. PAYMENT OF EXCURSIONS AND TRANSFERS<\/h3>\n\n\n\n<p>3.1. The User shall pay all or part of the value of the reserved service (the \u201cPrice\u201d) according to the policies described on the Site.<\/p>\n\n\n\n<p>3.2. Payment is processed by third party platforms, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>PayPal<\/strong><\/li>\n\n\n\n<li><strong>Stripe<\/strong><\/li>\n\n\n\n<li><strong>Authorize.net<\/strong><\/li>\n<\/ul>\n\n\n\n<p>3.3. The Company <strong>does not store complete card data<\/strong>.<\/p>\n\n\n\n<p>3.4. Depending on the service, it may be required a <strong>minimum of 30% down payment<\/strong>, The remaining payment can be made at destination or prior to execution.<\/p>\n\n\n\n<p>3.5. The Company may apply <strong>charges for processing, taxes or currency conversions<\/strong> according to bank and payment processor policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. CANCELLATIONS AND REFUNDS<\/h3>\n\n\n\n<p>4.1. The User may request cancellation by writing to:<br><strong><a href=\"mailto:fabiola@destinycaribbeantours.com\">fabiola@destinycaribbeantours.com<\/a><\/strong><\/p>\n\n\n\n<p>4.2. The Company will reimburse the User when:<\/p>\n\n\n\n<p>(A) The cancellation is made within the established time period (generally until <strong>48 hours before<\/strong> of the date of the service, unless a different period is indicated on the tour card).<\/p>\n\n\n\n<p>(B) The provider or Caribbean Shuttles cancels the service because of <strong>operational reasons<\/strong>.<\/p>\n\n\n\n<p>(C) Weather or other <strong>safety conditions<\/strong> force the suspension of the activity.<\/p>\n\n\n\n<p>4.3. <strong>No reimbursement<\/strong> when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The User does not show up (\u201c<strong>no show<\/strong>\u201d).<\/li>\n\n\n\n<li>Cancellation is requested <strong>outside the allowed period<\/strong>.<\/li>\n\n\n\n<li>Essential conditions of the reservation are modified without authorization.<\/li>\n\n\n\n<li>The activity has already been fully or partially executed.<\/li>\n<\/ul>\n\n\n\n<p>4.4. The <strong>payback times<\/strong> depend on external payment processors and banks, and may take several business days.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. USER STATEMENTS<\/h3>\n\n\n\n<p>The User declares that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It has <strong>legal capacity<\/strong> to hire.<\/li>\n\n\n\n<li>Provides information <strong>accurate and up to date<\/strong>.<\/li>\n\n\n\n<li>You will not use the Services for the following purposes <strong>fraudulent, illegal or harmful<\/strong>.<\/li>\n\n\n\n<li>You have read, understood and accepted these Terms.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. OBLIGATIONS OF THE USER<\/h3>\n\n\n\n<p>The User agrees to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review the <strong>operational information<\/strong> sent by the Company (schedules, meeting points, recommendations).<\/li>\n\n\n\n<li>Show up punctually at the <strong>meeting point<\/strong> indicated.<\/li>\n\n\n\n<li>Comply with the <strong>safety regulations<\/strong> of each excursion or transfer.<\/li>\n\n\n\n<li>Maintain <strong>private your password<\/strong> access to the Site (if you have an account).<\/li>\n\n\n\n<li>Do not copy, sell, distribute or reproduce content from the Site without express authorization.<\/li>\n<\/ul>\n\n\n\n<p>Any misuse of the Services may result in the following <strong>access cancellation<\/strong> User's access to the Site and\/or future reservations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. LIMITATION OF LIABILITY<\/h3>\n\n\n\n<p>The Company and Caribbean Shuttles shall not be responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accidents, losses, personal or material damages occurred during the services, when they are a consequence of:\n<ul class=\"wp-block-list\">\n<li>Actions or omissions of the User.<\/li>\n\n\n\n<li>Non-compliance with safety standards.<\/li>\n\n\n\n<li>External conditions (weather, traffic, government decisions, etc.).<\/li>\n\n\n\n<li>Conduct of the subcontracted supplier.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Delays due to traffic, weather, governmental decisions or events beyond your control.<\/li>\n\n\n\n<li>Loss of personal belongings during service.<\/li>\n\n\n\n<li>Site failures, availability errors or technical interruptions beyond the Company's reasonable control.<\/li>\n\n\n\n<li>Actions or omissions of independent suppliers or third parties outside the corporate group.<\/li>\n<\/ul>\n\n\n\n<p>The Company's maximum liability, if applicable, <strong>shall not exceed the value paid for the affected service.<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. INDEMNIFICATION<\/h3>\n\n\n\n<p>The User agrees to <strong>indemnify and hold harmless<\/strong> the Company and Caribbean Shuttles against any claim, demand, loss, damage, fine or expense (including reasonable legal fees) arising out of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Misuse of the Site or Services.<\/li>\n\n\n\n<li>Providing false, inaccurate or outdated information.<\/li>\n\n\n\n<li>Breach of these Terms and Conditions.<\/li>\n\n\n\n<li>Claims related to the conduct of the User during excursions or transfers.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. ADVERTISING AND PRIVACY<\/h3>\n\n\n\n<p>9.1. The User agrees to receive informational and promotional emails related to the Services, being able to <strong>deactivate them at any time<\/strong> through the mechanisms indicated in the e-mails themselves or by contacting the Company.<\/p>\n\n\n\n<p>9.2. The treatment of personal data is governed by the <strong>Privacy Policy<\/strong> available on the Site.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. PROHIBITION OF DISCRIMINATION<\/h3>\n\n\n\n<p>The User <strong>may not request services under discriminatory criteria<\/strong> related to race, nationality, religion, gender, sexual orientation or others.<\/p>\n\n\n\n<p>The Company reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancel the reservation, and<\/li>\n\n\n\n<li>Block users who engage in discriminatory or aggressive conduct or conduct contrary to the dignity of others.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">11. ASSIGNMENT<\/h3>\n\n\n\n<p>The Company may <strong>assign its rights and obligations<\/strong> derived from these Terms to any company belonging to the same corporate group, without prior notice to the User.<\/p>\n\n\n\n<p>The User <strong>may not assign<\/strong> your rights or obligations arising from your use of the Site or Services without written authorization from the Company.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">12. DURATION AND TERMINATION<\/h3>\n\n\n\n<p>12.1. This Agreement enters into force as from <strong>first use of the Site<\/strong> by the User and remains in effect as long as the User continues to use the Site or the Services.<\/p>\n\n\n\n<p>12.2. The Company may suspend or terminate the User's access to the Site and\/or the Services if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Breach of this Agreement.<\/li>\n\n\n\n<li>Uses the service for illicit, fraudulent or immoral purposes.<\/li>\n\n\n\n<li>Adversely affects the operation, security or reputation of the corporate group.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">13. APPLICABLE LAW AND JURISDICTION<\/h3>\n\n\n\n<p>This Agreement is governed by the <strong>laws of the Dominican Republic<\/strong>.<\/p>\n\n\n\n<p>Any dispute or controversy arising out of the interpretation or enforcement of these Terms shall be submitted to the <strong>competent courts of the province of La Altagracia, Dominican Republic<\/strong>, unless otherwise provided by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">14. NOTIFICATIONS<\/h3>\n\n\n\n<p>Official notices in connection with these Terms may be given by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>E-mail sent to the address provided by the User, or<\/li>\n\n\n\n<li>Publications visible on the Site.<\/li>\n<\/ul>\n\n\n\n<p>The User shall be deemed to have received the notice within a reasonable time of its dispatch or publication.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">15. CONTACT<\/h3>\n\n\n\n<p>For any questions regarding these Terms and Conditions, the User may contact:<\/p>\n\n\n\n<p><strong>3.0 Destino Caribbean Tours SRL (Destiny Caribbean Tours)<\/strong><br>Avenida Italia, Plaza Victoriana, Local 114<br>Bavaro - Punta Cana, Dominican Republic, CP 23000<\/p>\n\n\n\n<p>E-mail: <strong><a href=\"mailto:info@destinycaribbeantours.com\">info@destinycaribbeantours.com<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>GENERAL PROVISIONS 1.1. 3.0 Destino Caribbean Tours SRL (hereinafter, the \u201cCompany\u201d), registered in the Dominican Republic and located at Avenida Italia, Plaza Victoriana, Local 114, B\u00e1varo - Punta Cana, CP 23000, offers the user (the \u201cUser\u201d) the use of the website [...] 3.1.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-102","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages\/102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/comments?post=102"}],"version-history":[{"count":1,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages\/102\/revisions"}],"predecessor-version":[{"id":14897,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages\/102\/revisions\/14897"}],"wp:attachment":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/media?parent=102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}