{"id":15041,"date":"2025-12-11T10:38:14","date_gmt":"2025-12-11T10:38:14","guid":{"rendered":"https:\/\/destinycaribbeantours.com\/?page_id=15041"},"modified":"2025-12-11T10:38:15","modified_gmt":"2025-12-11T10:38:15","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/destinycaribbeantours.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">CANCELLATION, EXCHANGE AND REFUND POLICY<\/h2>\n\n\n\n<p>Last update: February 20, 2025<\/p>\n\n\n\n<p>This Cancellations, Changes and Refunds Policy is part of the terms and conditions of the contract of <strong>3.0 Destination Caribbean Tours SRL<\/strong>, also known as <strong>Destiny Caribbean Tours<\/strong> (hereinafter, the \u201cCompany\u201d), domiciled at Avenida Italia, Plaza Victoriana, Local 114, B\u00e1varo - Punta Cana, Dominican Republic, CP 23000.<\/p>\n\n\n\n<p>Applies to all reservations made through our website. <strong><a href=\"https:\/\/destinycaribbeantours.com\/en\/\">www.destinycaribbeantours.com<\/a><\/strong>, official WhatsApp channels, social networks or authorized collaborating agencies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. DEFINITIONS<\/h3>\n\n\n\n<p>For the purposes of this Policy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u201cCustomer\u201d<\/strong>The person who makes the reservation and payment, or on whose behalf it is made.<\/li>\n\n\n\n<li><strong>\u201cService\u201d<\/strong>Excursions, tours, tourist activities and transfers offered by the Company.<\/li>\n\n\n\n<li><strong>\u201cCancellation\u201d<\/strong>: Client's request not to perform the Service booked.<\/li>\n\n\n\n<li><strong>\u201cChange\u201d or \u201cModification\u201d<\/strong>Client's request to modify date, time, passenger names or other details of the reservation.<\/li>\n\n\n\n<li><strong>\u201cNo show\u201d<\/strong>Failure of the Client to appear at the meeting point, on the day and at the time indicated, without notification or after the deadline.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. CANCELLATION BY THE CUSTOMER<\/h3>\n\n\n\n<p>Unless different conditions are indicated in the specific excursion description, the following conditions apply <strong>general conditions<\/strong>:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2.1. Cancellations more than 48 hours in advance<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the Customer requests cancellation <strong>more than 48 hours in advance<\/strong> with respect to the date and time of the Service:\n<ul class=\"wp-block-list\">\n<li>It will be held on <strong>reimbursement of 100%<\/strong> of the amount paid by the Customer,<\/li>\n\n\n\n<li>only those that are not included in the <strong>bank charges or non-refundable fees<\/strong> applied by the payment gateway or financial institution, when applicable.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.2. Cancellations between 48 and 24 hours in advance<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If cancellation is requested <strong>48 to 24 hours before<\/strong> of the date and time of the Service:\n<ul class=\"wp-block-list\">\n<li>The Customer may choose between:<br>a) <strong>Change of date<\/strong>, subject to availability, at no additional penalty cost (except for rate differences in high seasons or service changes), or<br>b) <strong>50% Refund<\/strong> of the amount paid.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.3. Cancellations with less than 24 hours notice<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If cancellation is requested <strong>with less than 24 hours<\/strong> in advance:\n<ul class=\"wp-block-list\">\n<li><strong>There will be no right to reimbursement<\/strong>,<\/li>\n\n\n\n<li>The Company may, at its sole discretion, offer a change of date or a voucher for future use, depending on the operation and the charges imposed by the suppliers.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.4. Cancellations of reservations with partial payment (deposits)<\/h4>\n\n\n\n<p>In reservations where the Customer has only paid one <strong>advance or deposit<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The deposit shall be subject to the same rules as in the previous sections (48h - 24h - &lt;24h).<\/li>\n\n\n\n<li>In case of <strong>no show<\/strong> or cancellation after the deadline, the deposit may be considered as <strong>non-refundable<\/strong>, unless otherwise decided by the Company.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. NO SHOW<\/h3>\n\n\n\n<p>The following will be considered <strong>no show<\/strong> when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer does not show up at the <strong>meeting point, day and time<\/strong> indicated on the voucher or confirmation,<\/li>\n\n\n\n<li>or arrives with a delay that prevents the departure of the group or the contracted transportation,<\/li>\n\n\n\n<li>and has not given notice within a reasonable time to allow for rescheduling or adjustment of service.<\/li>\n<\/ul>\n\n\n\n<p>In case of no show:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>There will be no right to reimbursement<\/strong> of the amount paid.<\/li>\n\n\n\n<li>No relocation or date change is guaranteed, as seats, seats and operating costs are considered consumed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. RESERVATION CHANGES AND MODIFICATIONS<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">4.1. Customer's request for changes<\/h4>\n\n\n\n<p>The Customer may request <strong>changes of date, time or passenger data<\/strong> by contacting the Company through the official channels indicated in the booking confirmation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The changes are <strong>subject to availability<\/strong> and the acceptance of the Company and\/or the supplier.<\/li>\n\n\n\n<li>If the change involves a <strong>fare difference<\/strong> (high season, change of excursion, type of service, etc.), the Client must pay the difference before the new date of the Service.<\/li>\n\n\n\n<li>In general, the requested changes <strong>more than 48 hours in advance<\/strong> are handled without penalty, except for specific restrictions on certain services.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4.2. Deadline for requesting changes<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Company may <strong>reject date changes or modifications<\/strong> requested with less than <strong>24 hours<\/strong> The cancellation will be considered as late cancellation or no show, as the case may be.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. CANCELLATION OR MODIFICATION BY THE COMPANY<\/h3>\n\n\n\n<p>The Company reserves the right to <strong>cancel or modify<\/strong> a Service in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Adverse weather conditions<\/strong> that compromise safety (storms, strong waves, weather warnings, etc.).<\/li>\n\n\n\n<li><strong>Force majeure<\/strong> (strikes, conflicts, port or road closures, government decisions, health or safety hazards).<\/li>\n\n\n\n<li><strong>Mechanical or technical failures<\/strong> on the vessels, vehicles or equipment necessary for the service.<\/li>\n\n\n\n<li><strong>Insufficient number of participants<\/strong> when the excursion requires a minimum number of passengers to operate.<\/li>\n\n\n\n<li>Other operating circumstances beyond the Company's reasonable control.<\/li>\n<\/ul>\n\n\n\n<p>In such cases, the Company may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To offer the customer a <strong>change of date<\/strong>,<\/li>\n\n\n\n<li>Propose a Service <strong>equivalent or higher value alternative<\/strong> (at no extra cost to the Customer),<\/li>\n\n\n\n<li>Or proceed to the <strong>reimbursement of 100%<\/strong> of the amount paid by the Client if he\/she does not accept the proposed alternatives.<\/li>\n<\/ul>\n\n\n\n<p>The Customer <strong>shall not be entitled to additional compensation<\/strong> for consequential damages or loss of profit resulting from such cancellations or changes, beyond the reimbursement of the payment made.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. SERVICES OPERATED BY EXTERNAL PROVIDERS<\/h3>\n\n\n\n<p>In certain excursions and activities, the Company acts as a <strong>intermediary<\/strong> between the Client and a <strong>subcontracted supplier<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In these cases, the Company will try to make the cancellation and refund conditions as favorable as possible for the Customer.<\/li>\n\n\n\n<li>However, the Customer agrees that <strong>some policies may be conditional on<\/strong> by the external supplier's rules (e.g., catamaran excursions, theme parks, activities with limited space, etc.).<\/li>\n<\/ul>\n\n\n\n<p>When there are <strong>specific conditions<\/strong> different from this General Policy, shall be indicated in the <strong>excursion information sheet<\/strong>, in the <strong>reservation voucher<\/strong> or in the confirmation communication.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. PROCEDURE FOR REQUESTING CANCELLATIONS AND REFUNDS<\/h3>\n\n\n\n<p>To request a cancellation, exchange or refund, the Customer must:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact the Company by:\n<ul class=\"wp-block-list\">\n<li>E-mail: <strong><a href=\"mailto:fabiola@destinycaribbeantours.com\">fabiola@destinycaribbeantours.com<\/a><\/strong><\/li>\n\n\n\n<li>Or the official channel indicated in the booking confirmation.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Indicate clearly:\n<ul class=\"wp-block-list\">\n<li>Full name of the reservation holder.<\/li>\n\n\n\n<li>Reserve or reference number.<\/li>\n\n\n\n<li>Date of service.<\/li>\n\n\n\n<li>Reason for cancellation or change requested.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>The Company will review each case in accordance with this Policy and communicate in writing to the Customer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Whether or not the reimbursement is appropriate.<\/li>\n\n\n\n<li>The amount to be refunded, if applicable.<\/li>\n\n\n\n<li>The form and approximate repayment period.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. RETURN METHODS AND DEADLINES<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reimbursements will be made, whenever possible, by means of the <strong>same payment method<\/strong> used by the Customer in the original purchase (credit\/debit card, PayPal, etc.).<\/li>\n\n\n\n<li>The Company will process the reimbursement order within a reasonable period of time once the request has been approved.<\/li>\n\n\n\n<li>The <strong>effective time<\/strong> until the Customer sees the money reflected in his account will depend on:\n<ul class=\"wp-block-list\">\n<li>The <strong>payment gateway<\/strong> used (Stripe, PayPal, Authorize.net, etc.).<\/li>\n\n\n\n<li>The <strong>banking institution<\/strong> card issuer.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>This period may vary between <strong>5 and 15 working days<\/strong>, depending on the bank and the Client's country.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. SPECIAL CASES (FORCE MAJEURE AND MEDICAL REASONS)<\/h3>\n\n\n\n<p>In exceptional situations, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Serious illness or accident of the Client or a companion.<\/li>\n\n\n\n<li>Death of a close relative.<\/li>\n\n\n\n<li>Other duly justified serious causes,<\/li>\n<\/ul>\n\n\n\n<p>the Company may, at its discretion and after analysis of the documentation provided:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offer <strong>full or partial reimbursement<\/strong>,<\/li>\n\n\n\n<li>Offering a <strong>change of date<\/strong> without penalties,<\/li>\n\n\n\n<li>Or issue a <strong>voucher<\/strong> to be used at a future date within a specified time frame.<\/li>\n<\/ul>\n\n\n\n<p>These measures are applied as <strong>business courtesy<\/strong> and do not constitute a general obligation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. CONTACT<\/h3>\n\n\n\n<p>For any questions regarding this Cancellations, Changes and Refunds Policy, the Customer may contact:<\/p>\n\n\n\n<p><strong>3.0 Destino Caribbean Tours SRL (Destiny Caribbean Tours)<\/strong><br>Avenida Italia, Plaza Victoriana, Local 114<br>Bavaro - Punta Cana, Dominican Republic, CP 23000<\/p>\n\n\n\n<p>Attention mail and reimbursements: <strong><a href=\"mailto:fabiola@destinycaribbeantours.com\">fabiola@destinycaribbeantours.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE CANCELACIONES, CAMBIOS Y DEVOLUCIONES \u00daltima actualizaci\u00f3n: 20 de febrero de 2025 Esta Pol\u00edtica de Cancelaciones, Cambios y Devoluciones forma parte de las condiciones de contrataci\u00f3n de 3.0 Destino Caribbean Tours SRL, tambi\u00e9n conocida como Destiny Caribbean Tours (en adelante, la \u201cEmpresa\u201d), con domicilio en Avenida Italia, Plaza Victoriana, Local 114, B\u00e1varo \u2013 Punta [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15041","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages\/15041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/comments?post=15041"}],"version-history":[{"count":1,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages\/15041\/revisions"}],"predecessor-version":[{"id":15042,"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/pages\/15041\/revisions\/15042"}],"wp:attachment":[{"href":"https:\/\/destinycaribbeantours.com\/en\/wp-json\/wp\/v2\/media?parent=15041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}