Privacy statement (EU)

Thank you for choosing to be part of our community in 3.0 Destination Caribbean Tours SRL, also known as Destiny Caribbean Tours (“the company”, “we”, “us” or “our”).
We are committed to protecting your personal information and respecting your privacy.

If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at: [email protected].

By visiting our website (the “Web Site”) or use any of our services (the “Services”), you entrust us with your personal information. This Privacy Policy describes what information we collect, how we use it, with whom we share it, what rights you have according to your country (including the European Union under the GDPR, the United States, California under the CCPA and Latin America), and how you can exercise these rights.

If you do not agree with anything in this Policy, please do not use our Services.

This Privacy Policy applies to information collected through our Website, as well as any related services, sales, communications, marketing or events.

Please read it carefully, as it is important that you have a clear understanding of how we use your information.

INDEX

WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
WITH WHOM IS YOUR INFORMATION SHARED?
DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES?
DO WE USE GOOGLE MAPS?
IS YOUR INFORMATION TRANSFERRED TO OTHER COUNTRIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SECURE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
SETTINGS FOR “DO NOT TRACK”
CALIFORNIA RESIDENTS' RIGHTS (CCPA)
DO WE UPDATE THIS POLICY?
HOW TO CONTACT US?
HOW TO REVIEW, UPDATE OR DELETE YOUR DATA?

1. WHAT INFORMATION DO WE COLLECT?

A. Personal information you provide to us

We collect personal information that you voluntarily provide to us when:

Make a reservation or purchase on our Web Site.
Register on our platform or create an account.
You communicate with us via forms, email, WhatsApp or other means.
Participate in promotions, surveys or marketing campaigns.

The personal information we may collect includes, but is not limited to:

First and last name.
Identity document (passport, identity card, ID card, etc.).
Contact information (e-mail, telephone).
Information about the accommodation (hotel, room number, location).
Booking details (contracted excursions, dates, number of passengers, language, preferences).
Payment information (payment method, card or payment gateway data; in many cases this data is processed directly by the payment provider).
Nationality and country of residence.
Language preferences.
Any other information you voluntarily choose to provide to us.

You must ensure that the information provided is accurate, complete and up to date and agrees to notify us of any changes to it.

B. Automatically collected information

When you visit the Website, we collect certain information automatically, such as:

IP address.
Browser and device type.
Operating system.
Browser language.
Country or approximate location.
Pages visited, time spent and actions taken.
Referrer URL (for example, if it came from an advertisement or a social network).
Device or browser identifiers.
Error or technical event logs.

This information is used primarily for the following purposes statistical, security and to improve the browsing experience. and does not allow, by itself, to identify him directly.

C. Information gathered from other sources

We may receive partial or supplemental information about you through:

Google Ads and other advertising platforms.
Google Analytics and other analytics tools.
Commercial partners and collaborating agencies.
Public databases or directories.
Marketing and CRM platforms.

This helps us to improve the quality of our service, campaign segmentation and customer service.

2. HOW DO WE USE YOUR INFORMATION?

We use your personal information for the following purposes:

Reservation management and service delivery:
- Process reservations, payments, cancellations and changes.
- Send confirmations, payment vouchers and associated documentation.
- Coordinate schedules, pick-ups, transfers and logistical details of the excursions.
Customer service and support:
- Respond to inquiries, complaints or requests for information.
- Provide assistance before, during and after the excursions.
User account management:
- Create and manage your profile or user account (if applicable).
- Maintain internal customer and reservation records.
Improving the Web Site and Services:
- To analyze the use of the Web Site.
- Improve design, functionality and content.
- Develop new tourism services or products.
Compliance with legal and contractual obligations:
- Comply with tax, accounting and invoicing requirements.
- To comply with the requirements of competent authorities when it is mandatory.
Marketing and commercial communications:
- Send promotions, offers, newsletters or information about new services, provided that we have your consent or there is a legal basis for doing so.
- Customize advertising using tools such as Google Ads, Facebook Ads or other platforms.
Security and fraud prevention:
- Detect potentially fraudulent activities.
- To protect our rights, property and safety, as well as those of our customers and third parties.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We will share your personal information only when:

We count on your consent explicit.
Sea necessary for the execution of a contract to which you are a party (e.g. management of an excursion with a local supplier).
Whether it is necessary to comply with legal obligations or requests from authorities (police, courts, tax authorities, etc.).
Whether it is necessary to protect their vital interests or those of another natural person.
Whether it is necessary to our legitimate interest, provided that these interests do not override your fundamental rights and freedoms (e.g., fraud prevention or systems security).

We do not sell your personal information to third parties.

4. WITH WHOM IS YOUR INFORMATION SHARED?

We may share your information with the following categories of recipients:

Tourism service providers:
- Transportation companies, tour guides, local operators and other collaborators necessary to provide the contracted excursions.
Technical and infrastructure service providers:
- Hosting companies, web hosting, web hosting, system maintenance, e-mail providers and messaging tools.
Payment service providers:
- Payment gateways and financial institutions that process card payments, transfers or other methods (e.g., Stripe, PayPal, Authorize.net or others that we use from time to time).
Analytics and marketing platforms:
- Web analytics tools (such as Google Analytics) and advertising or remarketing platforms (Google Ads, Meta/Facebook Ads, etc.).
Professional advisors and legal entities:
- Lawyers, tax advisors, accountants and auditors to help us meet legal and regulatory obligations.
Public authorities:
- Regulatory agencies, security forces or authorities that may lawfully require it.

In all cases, we share only the following information strictly necessary and, where applicable, we subscribe to data processing agreements that oblige these third parties to protect your information in accordance with the applicable regulations.

5. DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies and similar technologies (such as pixels or web beacons) to:

Remember your language, currency and navigation preferences.
Analyze traffic and activity on the Web Site.
Measure the performance of advertising campaigns.
Personalize the user experience and the ads displayed.

You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable certain cookies, some parts of the Website may not function properly (e.g., the booking process).

For more detailed information on which cookies we use, for what purposes and how you can manage them, please see our Cookies Policy.

6. DO WE USE GOOGLE MAPS?

Yes, our Web site can integrate Google Maps (e.g., to display locations, collection points or interactive maps).

As a result, when you access those sections:

Google may collect data about your use of the map (including your IP address and other identifiers).
This information is used in accordance with the Google's privacy policies.

We recommend that you review Google's policies to understand how it treats your information:
https://policies.google.com/privacy

The use of Google Maps on our Website is intended to enhance the user experience and provide clear information about locations related to our tours.

7. IS YOUR INFORMATION TRANSFERRED TO OTHER COUNTRIES?

Yes. We may transfer your information to suppliers and partners located in different countries, including:

European Union (EU) and European Economic Area (EEA) countries.
United States.
Countries in Latin America or other regions where our suppliers operate.

When international data transfers occur, we will take the necessary measures to ensure an adequate level of protection, such as:

Use of standard contractual clauses approved by the European Commission or other competent authorities.
Impact assessments and additional safety measures where appropriate.

By using our Services, you acknowledge that your data may be transferred and processed outside your country of residence, subject to appropriate safeguards.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only for as long as necessary to fulfill the purposes stated in this Policy and for:

Comply with legal, tax and accounting obligations.
Resolving disputes or complaints.
To assert or defend our legal rights.

In general:

Reservation, billing and transaction dataare retained for the periods required by applicable tax and accounting legislation.
Data used for marketing purposeswill be kept for as long as we maintain a business relationship with you or until you withdraw your consent or object to the processing.

Once the information is no longer needed, it will be removed or anonymized safely.

9. HOW DO WE KEEP YOUR INFORMATION SECURE?

We have implemented reasonable technical and organizational security measures to protect your personal information from:

Unauthorized access.
Misuse or disclosure.
Accidental loss, destruction or damage.

These measures include:

Use of SSL/TLS certificates to encrypt the information transmitted between your browser and our server.
Restricted access controls to internal systems.
Internal security policies and basic personnel training.
Procedures for managing security incidents and, where appropriate, notifying the authorities and affected users.

However, no system is completely foolproof. Although we do our best to protect your data, we cannot guarantee absolute security. Your use of the Website implies that you accept this risk to the fullest extent permitted by law.

10. DO WE COLLECT INFORMATION FROM MINORS?

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a minor without proper parental or guardian consent, we will take reasonable steps to:

Delete such information from our records.
Block any associated accounts, if any.

If you believe we might have information on a minor, please contact us immediately at [email protected].

11. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location and applicable regulations (e.g., RGPD in the European Union or local data protection laws), you may have the following rights:

Right of accessto know what personal information we have about you.
Right of rectificationCorrect inaccurate or incomplete data.
Right to suppression (“right to be forgotten”): to request the deletion of your data when it is no longer needed or when consent is withdrawn, among other reasons.
Right to limitation of processingrequest that we restrict the processing of your information in certain circumstances.
Right of oppositionobject to the processing of your data, especially in the case of processing based on legitimate interests or direct marketing.
Right to data portabilityReceive your data in a structured, commonly used, machine-readable format and transmit it to another data controller when technically possible.
Right to withdraw consentWhen processing is based on your consent, you may withdraw your consent at any time.

To exercise any of these rights, you may write to us at: [email protected].

We will respond to your request within the time frames established by law. We may ask you for additional information to verify your identity before responding.

If you believe that your data have not been properly processed, you also have the right to lodge a complaint with the competent data protection authority in your country or region.

12. SETTINGS FOR “DO NOT TRACK”.”

Some browsers include a “Do Not Track”(DNT) that sends a signal to websites indicating that the user does not wish to be tracked.

Currently, there is no uniform technological standard for recognizing and responding to DNT signals. For this reason, at present we do not specifically respond to these browser signals.

We will continue to monitor the evolution of this technology and, if a clear standard is established, we may update this Policy to describe how we respond to DNT signals.

13. CALIFORNIA RESIDENTS' RIGHTS (CCPA)

If you are a resident of the state of California (U.S.), you may have additional rights under the California Consumer Privacy Act (CCPA), among them:

Right to know which categories of personal information we collect and for what purposes.
Right to request the elimination elimination of your personal information in certain circumstances.
Right to know if we sell or share your personal information.
Right to not to be discriminated against for exercising your privacy rights.

You may request:

Disclosure of categories of information collected in the last 12 months.
The sources of such information.
The purposes for which it has been used.
The categories of third parties with whom it has been shared.

No we sell personal information within the meaning of the CCPA.

If you wish to exercise your rights under the CCPA, you may contact us at [email protected].

14. DO WE UPDATE THIS POLICY?

Yes. We may update this Privacy Policy from time to time:

Changes in applicable laws or regulations.
Let's introduce new services or functionalities.
Let's change the way we treat personal data.

The date indicated at the beginning (“Last updated”) reflects the latest version in effect.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

15. HOW TO CONTACT US?

If you have any questions, comments or concerns about this Privacy Policy or the processing of your personal data, you may contact us at:

3.0 Destino Caribbean Tours SRL (Destiny Caribbean Tours)
Avenida Italia, Plaza Victoriana, Local 114
Bavaro - Punta Cana, Dominican Republic, CP 23000

Data Protection Officer (DPO):
Nancy Fabiola Zarzuela Malavez
Mail: [email protected]

16. HOW TO REVIEW, UPDATE OR DELETE YOUR DATA?

You can request the access, update o elimination elimination of your personal data at any time by writing to:

[email protected]

We will respond to your request within the maximum legal time limit of 30 days, except in particularly complex cases where a longer period is allowed under the applicable regulations.