Terms and Conditions

TERMS AND CONDITIONS OF USE
Last update: February 20, 2025

1. GENERAL PROVISIONS

1.1. 3.0 Destination Caribbean Tours SRL (hereinafter referred to as the “Company”), registered in the Dominican Republic and located at Avenida Italia, Plaza Victoriana, Local 114, Bávaro - Punta Cana, CP 23000, offers to the user (the “User”) the use of the web site https://www.destinycaribbeantours.com (the “Site”) and the services described herein (the “Services”).

1.2. The Company acts formally as a DMC (Destination Management Company) and local tour operator, offering:

• Excursions and activities (operated directly with its own staff and resources).
• Excursions subcontracted to duly authorized local suppliers.
• Tourist transfer services through its sister company “Caribbean Shuttles”, belonging to the same business group.

1.3. By accessing the Site or using the Services, the User fully accepts these Terms and Conditions. If you do not agree with them, you must refrain from using the Site.

1.4. The Company may modify these Terms at any time. Updated versions will be posted on the Site and will be effective immediately.

2. DESCRIPTION OF THE SERVICE

2.1. The Services allow the User:

• Consult, book and pay for excursions and tourist activities.
• Book private and/or shared transfers provided by Caribbean Shuttles, part of the same corporate group.
• Consult availability, rates, routes, operational information and applicable tourism regulations.

2.2. The User acknowledges and agrees that:

(A) The Company may directly operate certain excursions, but others may be performed by subcontracted suppliers, which have the required tourist permits.

(B) For the transfer services, the direct operator is Caribbean Shuttles, The company is a sister company authorized by MITUR/INTRANT according to current regulations in the Dominican Republic.

(C) The Company acts both as direct operator (in excursions that she executes herself) as a intermediary (in subcontracted excursions), as appropriate.

(D) Although the Company makes reasonable efforts to ensure the quality of service, cannot be held responsible by the execution, delays, operational changes, failures or actions of external suppliers.

(E) The services can only be used by over 18 years old or by minors accompanied by responsible adults.

(F) Published information is provided based on availability, destination operating conditions, weather, government regulations and other factors beyond the Company's control.

(G) The User uses the Services at your own risk. The Site and the reservation system are provided on an “as is” and “as available” basis.

3. PAYMENT OF EXCURSIONS AND TRANSFERS

3.1. The User shall pay all or part of the value of the reserved service (the “Price”) according to the policies described on the Site.

3.2. Payment is processed by third party platforms, such as:

• PayPal
• Stripe
• Authorize.net

3.3. The Company does not store complete card data.

3.4. Depending on the service, it may be required a minimum of 30% down payment, The remaining payment can be made at destination or prior to execution.

3.5. The Company may apply charges for processing, taxes or currency conversions according to bank and payment processor policies.

4. CANCELLATIONS AND REFUNDS

4.1. The User may request cancellation by writing to:
[email protected]

4.2. The Company will reimburse the User when:

(A) The cancellation is made within the established time period (generally until 48 hours before of the date of the service, unless a different period is indicated on the tour card).

(B) The provider or Caribbean Shuttles cancels the service because of operational reasons.

(C) Weather or other safety conditions force the suspension of the activity.

4.3. No reimbursement when:

• The User does not show up (“no show”).
• Cancellation is requested outside the allowed period.
• Essential conditions of the reservation are modified without authorization.
• The activity has already been fully or partially executed.

4.4. The payback times depend on external payment processors and banks, and may take several business days.

5. USER STATEMENTS

The User declares that:

• It has legal capacity to hire.
• Provides information accurate and up to date.
• You will not use the Services for the following purposes fraudulent, illegal or harmful.
• You have read, understood and accepted these Terms.

6. OBLIGATIONS OF THE USER

The User agrees to:

• Review the operational information sent by the Company (schedules, meeting points, recommendations).
• Show up punctually at the meeting point indicated.
• Comply with the safety regulations of each excursion or transfer.
• Maintain private your password access to the Site (if you have an account).
• Do not copy, sell, distribute or reproduce content from the Site without express authorization.

Any misuse of the Services may result in the following access cancellation User's access to the Site and/or future reservations.

7. LIMITATION OF LIABILITY

The Company and Caribbean Shuttles shall not be responsible for:

• Accidents, losses, personal or material damages occurred during the services, when they are a consequence of:
  • Actions or omissions of the User.
  • Non-compliance with safety standards.
  • External conditions (weather, traffic, government decisions, etc.).
  • Conduct of the subcontracted supplier.
• Delays due to traffic, weather, governmental decisions or events beyond your control.
• Loss of personal belongings during service.
• Site failures, availability errors or technical interruptions beyond the Company's reasonable control.
• Actions or omissions of independent suppliers or third parties outside the corporate group.

The Company's maximum liability, if applicable, shall not exceed the value paid for the affected service..

8. INDEMNIFICATION

The User agrees to indemnify and hold harmless the Company and Caribbean Shuttles against any claim, demand, loss, damage, fine or expense (including reasonable legal fees) arising out of:

• Misuse of the Site or Services.
• Providing false, inaccurate or outdated information.
• Breach of these Terms and Conditions.
• Claims related to the conduct of the User during excursions or transfers.

9. ADVERTISING AND PRIVACY

9.1. The User agrees to receive informational and promotional emails related to the Services, being able to deactivate them at any time through the mechanisms indicated in the e-mails themselves or by contacting the Company.

9.2. The treatment of personal data is governed by the Privacy Policy available on the Site.

10. PROHIBITION OF DISCRIMINATION

The User may not request services under discriminatory criteria related to race, nationality, religion, gender, sexual orientation or others.

The Company reserves the right to:

• Cancel the reservation, and
• Block users who engage in discriminatory or aggressive conduct or conduct contrary to the dignity of others.

11. ASSIGNMENT

The Company may assign its rights and obligations derived from these Terms to any company belonging to the same corporate group, without prior notice to the User.

The User may not assign your rights or obligations arising from your use of the Site or Services without written authorization from the Company.

12. DURATION AND TERMINATION

12.1. This Agreement enters into force as from first use of the Site by the User and remains in effect as long as the User continues to use the Site or the Services.

12.2. The Company may suspend or terminate the User's access to the Site and/or the Services if:

• Breach of this Agreement.
• Uses the service for illicit, fraudulent or immoral purposes.
• Adversely affects the operation, security or reputation of the corporate group.

13. APPLICABLE LAW AND JURISDICTION

This Agreement is governed by the laws of the Dominican Republic.

Any dispute or controversy arising out of the interpretation or enforcement of these Terms shall be submitted to the competent courts of the province of La Altagracia, Dominican Republic, unless otherwise provided by law.

14. NOTIFICATIONS

Official notices in connection with these Terms may be given by:

• E-mail sent to the address provided by the User, or
• Publications visible on the Site.

The User shall be deemed to have received the notice within a reasonable time of its dispatch or publication.

15. CONTACT

For any questions regarding these Terms and Conditions, the User may contact:

3.0 Destino Caribbean Tours SRL (Destiny Caribbean Tours)
Avenida Italia, Plaza Victoriana, Local 114
Bavaro - Punta Cana, Dominican Republic, CP 23000

E-mail: [email protected]